Customer Service


Ordering Order Tracking & Updates Returns & Exchanges
  • When will I receive my order?
  • Can I place orders by phone?
  • Can you rush my order?
  • What are my payment options?
  • Do you charge sales tax?
  • Order processing timeline?
  • Why do you ask for my event date?
  • How do I enter my coupon code?
  • How do I find the status of my order?
  • Will I receive an email confirmation?
  • How do I change or cancel my order?
  • What if my order is undeliverable?
  • How long does it take to ship?
     
  • What is your return/exchange policy?
  • How long does a refund take?
  • Can I return personalized items?
  • Can I return edible items?
  • Do you charge restocking fee?
  • Filing Claims for Damaged Items
  • What are the Free Shipping Terms?
     
  • Shipping FAQs Security & Privacy Policy
  • When will my order ship?
  • Do you ship to PO or APO Boxes?
  • Do you ship to Canada?
  • Do you ship internationally?
  • How is shipping calculated?
  • What are your shipping options?
  • Will my items ship together?
  • Do you have a printed catalog?
  • Do you have an affiliate program?
  • What is your contact information?
  • How do I submit my products?
  • Where can I find customer feedback?
  • How many coupon codes can I use?
     
  • Are online transactions secure?
  • How do you use contact info?
  • Read our Privacy and Security Policy

  • ORDERING

    If I place my order today, when will I receive my order?

    Generally orders are shipped 3-5 business days after the order is placed, with most orders being delivered within two weeks of the time they are placed. To get a more accurate idea of when your order will arrive, click the availability tab located on each product page.

    Can I place orders by phone and w
    hat are my payment options?

    For the security purposes, we as that all orders be placed through our website. If you need any assistance placing an order, one of our friendly and helpful customer care representatives can assist you with your order. Our customer care representatives are available to help you Monday - Friday (8:30 am - 3:00 pm PST). ForeverWed accepts Visa, MasterCard, American Express and Discover credit and debit card payments.

    We will be closed the following dates in 2017:

    December 26th - January 2 -- New Years Day
    February 20 -- Presidents Day
    May 29 -- Memorial Day
    July 4 -- Independence Day Observed
    September 4 -- Labor Day
    November 10 -- Veterans Day
    November 23 and 24 -- Thanksgiving
    December 25 through 26 -- Christmas Observed

    Do you charge sales tax?

    All orders shipped to destinations within the state of Washington are charged 9.4% sales tax. Orders shipped to destinations outside the state of Washington will not be charged sales tax.

    Can you "rush" my order?

    ForeverWed will do our best to ensure that your order ships in time for your event. Rush service for all personalized and non personalized items is offered for a fee of $25 (option available during checkout). We also offer UPS Overnight, 2 Day expedited and 3 Day select shipping services. Please call customer service toll free at 360-925-6871 for specific inquiries.

    How long does it take to process an order?

    All products on our website have a specific processing time. Processing times do not include the shipping transit time. Example: a product with a 1-2 business day processing time, if ordered on Monday with 2nd Day Air shipping, will arrive on Thursday at the earliest and no later than the following Monday. You may select the appropriate shipping method during checkout. Please note that weekends and holidays do not count as business days.

    Why do you ask for my event date?

    Your event date is used for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, Please call customer service at 360-925-6871 for specific inquiries.

    How do I enter my coupon code?

    Coupon codes are placed on the shipping/payment selection page during the checkout process. Simply type your coupon code in the coupon box near the bottom of the form and click the redeem button. The coupon code will show up as redeemed in red. When placing coupon codes for free shipping or percentages off plus free shipping, please note that the free shipping will initially be reflected in brackets like ( ) with the charge showing up twice, this amount will be removed as soon as you get to the payment page.  


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    ORDER TRACKING & UPDATES

    How do I check the status of my order?

    You have several options for tracking your order:
    # Track directly from our Web site
    # Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
    # If your order is shipped directly from one of our vendors and you are unable to track your package via our online system, please call customer service at 360-925-6871 for additional tracking information.

    Will I get an email confirmation after I place my order?

    Yes, an order confirmation will be emailed after the order has been placed. You will also receive an email shipping notification when the order is ready to ship. The shipping notification will contain UPS tracking number(s) which will allow you track your package on the UPSx website (www.UPS.com). Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order on our order status page. You will need your order number and billing email address ready.

     How do I make changes or cancel my order?

    Please verify your order confirmation immediately upon receipt to verify the details of your order. You may change or cancel your order at no additional cost as long as the order has not been processed. Cancellation fees may apply to orders which have been processed. Please call customer service at 360-925-6871 for specific inquiries. 

    What if my order is undeliverable?

    If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The receiver is responsible for any reshipping fees charged by UPS to redeliver the package.

    How long does it take to ship my order

    Personalized orders generally ship in 3-5 business days, non-personalized orders generally ship in 2 business days. Please note that personalized print work may take longer. A customer care agent will contact you should an item go into back order status or should they have any questions regarding your order. 


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    RETURNS & EXCHANGES

    What is your return and exchange policy?

    We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not 100% satisfied with your non personalized purchase, please contact us at 360-925-6871 ; for a return authorization number within 5 days of delivery. Please note, your return authorization number (RMA#) will expire 30 days after issuance.

    To make a return, please follow these easy instructions

    Step 1. Contact our customer service team by phone or email to obtain an RMA (Return Merchandise Authorization) Number. Customer Service can be reached at (360) 925-6871, or by email at customerservice@foreverwedstore.com. Please be prepared to give your order number, or, if contacting us through email, list the order number in the subject line of your message.

    Write your RMA Number on a slip along with a brief description of your reason for return. For faster processing, be sure to specify whether you would like a refund or a product exchange. (Please note, exchanges are subject to product availability.)

    Step 2. Attach a return label to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. (Writing directly on the product packaging will deem the item as “damaged” and unable to be resold. We are unable to issue any credits for items that we consider damaged.)

    Send Your Authorized Return Package To:
    ForeverWed Supply Co
    ATTN: Returns Department
    17691 State Route 536
    Mount Vernon, Washington 98273

    Step 3. Return shipping charges are the customer's responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.

    Step 4. Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and ForeverWed will not replace the contents.

    ForeverWed reserves the right to destroy or refuse any merchandise without a valid RMA Number. No return will be accepted without prior authorization.

    Any orders with subsequent returns that result in the original order value falling below the coupon threshold at time of purchase will be treated as having never been eligible for the free shipping/coupon percentage off offer and will be charged any original shipping fees or discounts. ForeverWed reserves the right to deduct any charges resulting from returned items from the amount to be refunded for said item. Therefore, if return and shipping charges are greater than the value of the item returned, it is possible that no actual refund will be given.

    How long before I receive a refund on a return?

    After we receive your package and inspect the items, you will receive an email confirming your return. Credit will be issued in 1 - 3 business days. Please allow adequate time for your banking institution to process the credit.

    Can I return clearance, personalized or edible items?

    Due to the nature of these items (i.e. they cannot be resold,) personalized favors, edible favors, clearance items, and personalized gifts are non-returnable and non-refundable.  This applies to any item that has personalization engraved or imprinted on.

    Do you charge restocking fees?

    ForeverWed charges a 15% Restocking fee.  In order to receive an RMA number for your return, you must contact us within 5 days of receipt. Customers must also pay for any return shipping and restocking charges when applicable.

    What if I received my order, but some items are damaged?

     All claims for damaged, defective or missing product(s) must be filed with ForeverWed within 5 business days of receiving your order. Please call our customer service department at 360-925-6871 to initiate a claim.

    ForeverWed is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled. 

     


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    SHIPPING

    When will my order ship?

    Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 1 business day. If an item requires personalization, production time could take longer, depending on the item. Please allow 3 - 5 business days for personalization, with the exception of some items, which may take up to ten business days to personalize/create.

    To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.

    Do you ship to Post Office Boxes?

    We ship with UPS and are required to have a physical address for delivery for all shipments.  We can ship to PO Boxes, APO, or FPO boxes however please note that packages shipped postal to these locations may be delayed for shipment by 2 - 5 business days.

    Do you ship to Canada or Internationally?

    ForeverWed welcomes international orders. We ship everywhere UPS delivers. If you are an international customer and wish to contact our customer service department, please call our local number 360-925-6871. Our customer care representatives are available to assist you Monday - Friday (8:30 am - 3:00 pm PST).

    What is your policy regarding duties, taxes, and brokerage fees?

    For orders shipped to destinations outside of the United States, ForeverWed is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, ForeverWed  is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.

    How is shipping calculated?

    Shipping is calculated based on the weight of the items you selected and the shipping destination. International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated during checkout based on the items you are purchasing and your shipping destination.

    What are your shipping options?

    We offer shipping to all locations available for delivery through UPS. You may choose from Ground, 2 Day, 3 Day, and Overnight Services. Shipping rates are based on the weight of the product and the shipping location. Shipping rates will be reflected during the checkout process.

    Will the items on my order ship together or separately?

    In order to offer our customers the widest and most unique selection, some items may need to ship separately. You will be contacted if any additional shipping fees are necessary.


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    FAQ's

    Do you have a printed catalog?

    At this time we do not offer any catalogs. All of our products can be found on our website.

    Do you have an affiliate marketing program?

    Yes, we do offer an affiliate program. For details, please visit our Wedding Affiliate Program page or email our affiliate manager.

    What is your contact information for the press?

    All press inquiries should be emailed to the following address: customerservice@foreverwedstore.com

    I am a vendor. How do I submit my products for consideration?

    In our quest for unique products we welcome vendor inquiries. Please email us at customerservice@foreverwedstore.com

    Where can I read feedback from your customers?

    If you'd like to know what our customers say about us, please visit our testimonials page.

    How many coupon codes can I use at one time?

    Only one coupon code can be used per order.


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    PRIVACY & SECURITY

    Are online transactions on your site secure?

    All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the MCAFEE SECURE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning MCAFEE SECURE certification, prevent over 99% of hacker crime.

    What are the DMARC emails Im receiving?

    Customers receiving the Dmarc bounce, please note that this is not something that happens regularly. The standardized message that sent by the email providers is worded in such a way that suggests that we did not receive your order and that we will not be fulfilling your order needs, which is not the case. If you receive a bounce notice, please disregard it and note that this is not a ForeverWed issue. It is due to an agreement that Yahoo, Hotmail, Lycos and various other email providers have agreed to implement, allowing a preliminary version of a program to run on a trial basis. This allows email providers to block various emails they deem unfit for your inbox. Since Dmarc has not been standardized on the internet, if ForeverWed implemented an attempt to fix the issue, it would be specific to those email providers and cause unexpected issues for non-user messages. Due to this , ForeverWed has decided that we will not implement DMARC at this time. We apologize for this inconvenience as we have no control over it at this time. Thank you in advance from the staff at ForeverWed Store!

    How do you use my contact information?

    We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

    Read our Privacy & Security Policy


    CONTACT US

    Contact Us

    We would love to hear from you.  Call us anytime during normal business hours at 360-925-6871. We're available Monday through Friday 8:30 AM to 3:00 PM PST to serve you (excluding weekends and federal holidays).

    E-mail: Email us at customerservice@foreverwedstore.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.




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