Customer Service
ORDERING
Can I place orders by phone and what are my payment options?
Orders can be placed over the phone by calling ForeverWed's toll free number 855-472-9436 (855- I SAY I DO). One of our friendly and helpful customer care representatives can assist you with your order. For customers located outside the United States, please call our local number +1-425-353-2191. Our customer care representatives are available to assist you Monday - Friday (8:00 am - 5:00 pm PST). ForeverWed accepts Visa, MasterCard, American Express and Discover credit card payments. To pay by cashiers checks and money orders, please call Customer Service toll free at 855-472-9436. Our customer care representatives are available to assist you Monday - Friday (8:00 am - 5:00 pm PST).
All orders shipped to destinations within the state of Washington are charged 9.4% sales tax. Orders shipped to destinations outside the state of Washington will not be charged sales tax
ForeverWed will do our best to ensure that your order ships in time for your event. Rush service for all personalized and non personalized items is offered for a fee of $15. We also offer UPS next day, second day and 3 day expedited shipping services (3-day service is only available within the 48 contiguous states). Please call customer service toll free at 855-472-9436 for specific inquiries.
All products on our website have a specific processing time. Processing times do not include the shipping transit time. Example: a product with a 1-2 business day processing time, if ordered on Monday with 2nd Day Air shipping, will arrive on Thursday at the earliest and no later than the following Monday. You may select the appropriate shipping method during checkout. Please note that weekends and holidays do not count as business days.
Why do you ask for my event date?Your event date is used for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, Please call customer service at 855-472-9436 or click live chat for specific inquiries.
How do I enter my coupon code?Coupon codes are placed on the shipping/payment selection page during the checkout process. Simply type your coupon code in the coupon box near the bottom of the form and click the redeem button. The coupon code will show up as redeemed in red. When placing coupon codes for free shipping or percentages off plus free shipping, please note that the free shipping will initially be reflected in brackets like ( ) with the charge showing up twice, this amount will be removed as soon as you get to the payment page.
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ORDER TRACKING & UPDATES
How do I check the status of my order?
You have several options for tracking your order:
# Track directly from our Web site
# Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
# If your order is shipped directly from one of our vendors and you are unable to track your package via our online system, please call customer service at 855-472-9436 or click live chat for additional tracking information.
Yes, once your order has been processed and is ready to ship, you will receive and email containing UPS tracking number(s) which will allow you track your order on the UPS website (www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order on our order status page. You will need your order number and billing email address ready.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may change or cancel your order at no additional cost as long as the order has not been processed. Cancellation fees may apply. Please call customer service at 855-472-9436 or click live chat for specific inquiries. If an order is in processing or showing picking, no changes or cancellations can be made.
What if my order is undeliverable?If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
How long does it take to ship my orderPersonalized orders generally ship in 2 business days, non-personalized orders generally ship the next business day. Please note that personalized print work may take longer. A customer care agent will contact you should an item go into back order status or should they have any questions regarding your order.
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RETURNS & EXCHANGES
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not 100% satisfied with your non personalized purchase, please contact us at 855-472-9436 for a return authorization number within 30 days of receipt. Please note, your return authorization number (RMA#) will expire 30 days after issuance. To make a return. Please follow these easy steps.
Step 1
Enter the RMA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for return shipping. We do not refund shipping charges. No credit is given for lost return packages and non returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Include your name, address, telephone number, a copy of your ForeverWed invoice, and the reason for the return.
Any orders with subsequent returns that result in the original order value falling below the coupon threshold at time of purchase will be treated as having never been eligible for the free shipping/coupon percentage off offer and will be charged any original shipping fees or discounts. ForeverWed reserves the right to deduct any charges resulting from returned items from the amount to be refunded for said item. Therefore, if return and shipping charges are greater than the value of the item returned, it is possible that no actual refund will be given.
After we receive your package and inspect the items, you will receive an email confirming your return. Credit will be issued in 1 - 3 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized or edible items?Due to the nature of these items (i.e. they cannot be resold,) personalized favors, edible favors, and personalized gifts are non-returnable and non-refundable. This applies to any item that has personalization engraved or imprinted on.
Do you charge restocking fees?ForeverWed charges a 15% Restocking fee. In order to receive a RMA number for your return, you must contact us within 5 days of receipt. Customers must also pay for any return shipping and restocking charges when applicable.
What if I received my order, but some items are damaged? All claims for damaged, defective or missing product(s) must be filed with ForeverWed within 5 business days of receiving your order. Please call our customer service department at 855-472-9436 or +1-425-353-2191 for international customers to initiate a claim.
ForeverWed is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
What are the Free Shipping Terms?
All orders product totals over $99, shipping in the United States, shipping ground service are eligible for FREE Ground Shipping. If you remove an item from your order for any reason and the total drops under the $99 amount criteria, you will be responsible to pay the original shipping charges on your order. Of course, you can always add another item to your order before it ships by calling customer service to keep your total above our $99 shipping criteria.
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SHIPPING
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 1 business day. If an item requires personalization, production time could take longer, depending on the item. Please allow 2 - 4 business days for personalization.
To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
We ship with UPS and are required to have a physical address for delivery for all shipments. We can ship to PO Boxes, APO, or FPO boxes however please note that packages shipped postal to these locations may be delayed for shipment by 2 business days.
Do you ship to Canada or Internationally?ForeverWed welcomes international orders. We ship everywhere UPS delivers. If you are an international customer and wish to contact our customer service department, please call our local number +1-425-353-2191. Our customer care representatives are available to assist you Monday - Friday (8:00 am - 5:00 pm PST).
What is your policy regarding duties, taxes, and brokerage fees?
For orders shipped to destinations outside of the United States, ForeverWed is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, ForeverWed is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.
How is shipping calculated?Shipping is calculated based on the weight of the items you selected and the shipping destination. International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination.
What are your shipping options?
We offer shipping to locations within the contiguous United States. You may choose from Standard, 3-Day, 2-Day and 1-Day services. Shipping rates are based on the weight of the product and the shipping location. For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, shipping rates can be calculated during checkout. We are unable to ship to P.O. Boxes, or APO/AFO address at this time. Shipping rates are shown during the checkout process.
Will the items on my order ship together or separately?In order to offer our customers the widest and most unique selection, some items may need to ship separately. You will be contacted if any additional shipping fee's are necessary in order to meet your need by date.
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FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.
Do you have an affiliate marketing program?Yes, we do offer an affiliate program. For details, please visit our Wedding Affiliate Program page or email our affiliate manager.
What is your contact information for the press?All press inquiries should be emailed or addressed to the following address: customerservice@foreverwedstore.com
I am a vendor. How do I submit my products for consideration?In our quest for unique products we welcome vendor inquiries. Please email us at customerservice@foreverwedstore.com
Where can I read feedback from your customers?If you'd like to know what our customers say about us, please visit our testimonials page.
How many coupon codes can I use at one time?Only one coupon code can be used per order.
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PRIVACY & SECURITY
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the MCAFEE SECURE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning MCAFEE SECURE certification, prevent over 99% of hacker crime.
How do you use my contact information?We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security PolicyCONTACT US
Contact Us
We would love to hear from you. Call us anytime during normal business hours at 425.353.2191. We're available Monday through Friday 8AM to 5PM PST to serve you.
E-mail: Email us at customerservice@foreverwedstore.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 8AM to 9PM PST.
